Refund & Cancellation Policy
Effective August 21, 2026
This policy explains how refunds and cancellations work for GenZCoders digital products and agency services.
1. Digital Products (License Purchases)
GenZ Job Portal and other digital products are sold as one-time purchases — there are no recurring subscriptions to cancel.
- We offer a 14-day money-back guarantee from the date of purchase if you are not satisfied with a Pro license.
- Refunds are not available once a license has been substantially used (for example, extensive use of CSV export or candidate shortlisting features), or if the request is made after the 14-day window.
- All refunds for digital products are processed by Paddle.com, our payment processor and Merchant of Record, in accordance with their standard refund process.
2. Agency Services
Custom development and design engagements are refunded according to the payment milestones agreed in the project's statement of work.
- Deposits paid to begin a project are generally non-refundable once work has started, as they cover time and resources already committed.
- Milestone payments are refundable only for work not yet delivered at the time of cancellation.
Specific terms always follow what was agreed in writing for that engagement.
3. How to Request a Refund
Send us a message through our contact page at https://www.genzcoders.com/contact with your order/transaction reference and the reason for your request. You can also contact our payment provider, Paddle, at https://paddle.net. We aim to respond within 2 business days.
4. Processing Time
Approved refunds for digital products are typically processed by Paddle within 5–10 business days, depending on your payment method and bank.
5. Contact
For any questions about this policy, contact us through https://www.genzcoders.com/contact.